Frequently asked

Everything you wanted to know.

buying

How long does it take from purchase to install?
Most in-stock hot tubs are delivered within 7–14 days. Special-order and custom pools can take 4–8 weeks. We'll give you a firm date at signing.
Do you deliver to my area?
We deliver and service across South Dakota, western Minnesota, northwest Iowa, and northeast Nebraska from our Sioux Falls, Rapid City, and Sioux City locations.
What kind of financing do you offer?
We offer 0% APR promotional financing for qualified buyers on purchases over $4,000, plus longer-term extended options. Approval typically takes minutes.

care

How often do I need to change the water?
Every 3–4 months for a residential hot tub with normal use. Our staff can walk you through the drain-and-refill in under an hour.
What chemicals do I need?
A simple chlorine or bromine sanitizer, pH balancer, and shock. We stock everything and offer free water testing at all three locations.
Can I use my hot tub in winter?
Yes — that's when they're at their best. All our tubs are insulated for sub-zero South Dakota winters. Just keep the cover on when not in use.

general

Where are your showrooms?
Sioux Falls (main showroom), Rapid City, and Sioux City. Hours and directions are on our Contact page.

installation

What do I need for hot tub installation?
A level, load-rated surface (concrete pad, reinforced deck, or pea gravel), electrical service to code, and 3 feet of clearance on at least one side. We'll do a free site check before delivery.
Do you handle electrical hookup?
We coordinate with licensed local electricians. Most 240V hot tubs need a dedicated 50A breaker; our 120V plug-and-play models can use a standard outlet.

service

Do you service hot tubs you didn't sell?
Yes. Our certified technicians work on almost every major brand. Call us for a diagnostic visit.
What's the warranty?
Splash Signature hot tubs include a 5-year shell warranty and 3-year equipment warranty. Full details on each product page.
Do you offer opening and closing services for pools?
Yes. Book online or by phone. Openings run March through June; closings run September through November.